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Delivery Information

Shipping & Tracking

Delivery Information 

To track the status of your package, login to your account and view your status, tracking number and carrier used. Since we ship from both USA and Israel (depending on item) your transit time will vary.

For Israel Packages  shipped Registered Air Mail, your first step is to check the date it shipped from or and count 7- 14 business days for expected arrival. If you paid for express or if your package weighs over 2kg then we shipped via EMS Express or ECO Post Express and your tracking begins with EE or LX and transit time is 3 - 5 bus. days. Your package will show arrived at your local country's postal service (eg:  for USA and for Canada & EMS Worldwide for other countries) where you can view it upon delivery or attempted delivery. In transit information is rarely posted at destination so do not be alarmed if no information is posted yet on the website until delivery. If there is an issue with delivery, your local post office will update their website then and will generally hold your package up to 10 days for pickup at your local post office. If you're in a rush to receive your package, you should visit your local post office with your tracking number and inquire. At times, customers are able to retrieve packages prior to their disbursement and save some time.

We also send packages via flying-cargo tracked here a division of Fedex.

For USA packages shipped by UPS, it will generally arrive within 2-4 bus. days within Eastern USA, and up to 4- 10 bus. days in Western or Southern USA or Canada. Yet UPS Express, your package will arrive in 48 hours guaranteed.


Please note,

a) The shipping weights online delineated on each product page is an estimate only. The weight entails the actual item packaged with appropriate protection, packaging materials and box or envelope rounded to the nearest 100 grams or Kilogram. If there are any questions regarding exact weights, the customer is required to inquire in advance of order.


b) For items under $50, where common substitutes exist such as tallit bags, in the event that the exact product ordered is not available, be aware that we reserve the right to ship a comparable substitution. If you want us only to ship the exact product that you ordered this must be specified upon checkout in the comments section. 

c) The requested dates for orders will be accommodated on a best efforts basis and we are not responsible for unexpected delays of mail carriers. The onus to track a package lies fully with the customer and this is especially true if your package is time sensitive. A package may be delayed if an address is incomplete or a package is missing documents especially cross border shipments and it is the customer's responsibility to follow the package carefully and contact the shipping company to correct an address or provide documentation as required. While we often mark packages specially for cross border ease, any duties, import fees are solely the responsibility of the customer.  If we're contacted to provide further assistance or documentation to release a package we will gladly comply to assist.

If after 15-20 business days your package is not seen online 
- USA customers call USPS at 1-800-222-1811 or click here.
- Canadian customers call 1-866-607-6301 or 416-979-8822 or click here
- UPS call 1-800-PICK-UPS or click here.

When inquiring about your package with us, always reference your 5 digit order ID preferred over your Order Code No.

For registered mail sent abroad, delivery tracking is available, after the mail has left israel, via the destination country's internet site. Countries that offer this service:
Austria Brazil Canada Czech�  Republic
Denmark Finland Hong Kong Iceland Ireland
Italy New Zealand Norway Portugal Romania
Singapore South Korea Spain Switzerland Taiwan
Thailand Ukraine U.S.A.    

Standard Carrier Express Air By Weight
Package Value Cost Package Value Cost Package Weight Cost
<$20 $6 < $20 $22 < 600 grams $8
$21 - $40 $8 $21 - $50 $29 601 g - 1.0 Kg $12
$41 - $60 $9 $51 - $100 $35 1.1 - 2.0 Kg $18
$61 - $80 $10 $201 - $500 $39 2.1 - 3.0 Kg $24
$81- $100 $12 $501 - $1,000 $59 3.1 - 4.0 Kg $32
$101-$150 $15 $1000 + $99 4.1 - 5.0 Kg $45
$151-$200 $20 5.1 - 10.0 Kg $70
$201-$250 $25 10 - 20.0 Kg $150
$251-$500 $29
$501-$10000 $50
* Note: This table assumes no package is above 6 lbs.
We offer the lowest Shipping rates than anyone in the Judaica business. We also offer the most varied shipping options to get your package there within agreed delivery times. All packages shipped are insured & registered with a tracking number, so you can watch your package online anytime.
Want to estimate shipping to your country ? Register an account and add items to your cart and proceed to checkout - prior to any payment (last screen) you may see the various shipping cost options. Alternatively, you may add items to your wishlist and email us to ask what shipping costs would be. We'll then log in to your account and view your list. Note: For over sized items and specialty items whose weight , fragility and specific destination locations differ, we reserve the right to advise a change of shipping cost and adjust accordingly. A notification via email will be sent on your order as soon as we verify actual costs significantly different than paid.
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